AI telephone assistant for restaurants: Take reservations 24/7
Let our AI answer your phone calls, manage reservations and take orders - 24 hours a day. So your team can do what they do best: create unforgettable experiences for your guests.
Curious how it works?
Experience it yourself with a free call
Daily challenges your restaurant team faces
These situations will certainly sound familiar and directly impact your guests and your team.
Guests in the restaurant or answer the phone?
Your team constantly has to switch between guests at the table and the ringing phone. Result? Less attention for both and missed reservations during the busiest moments.
Confusion with takeaway orders during rush hour
Quickly handled phone calls often lead to errors in orders. Details are lost, allergies are missed and customers are disappointed - exactly what you want to avoid.
Missed opportunities outside opening hours
When your restaurant is closed or fully booked, nobody answers the phone. Potential guests look elsewhere and book somewhere else - pure revenue that you're missing out on.
Your team wastes time on the same questions
Opening hours, dietary requirements, menu changes - your team answers the same questions dozens of times a day instead of focusing on what really adds value.
Your AI host for restaurants and
hospitality in a few simple steps
From telephone reservations to last-minute dietary requirements: your digital maître d' is ready in minutes to take calls and fill tables.
Set up your digital maître d'
We load your menu, house rules and tone of voice so guests immediately speak with a professional host.
- Add frequently asked guest questions, allergens and packages
- Test reservation flows directly with a test call
Connect your reservation line and routing
Use your current number or order a new hospitality number and determine when the AI or your team answers.
- Plan transfers to the right shift or location
- Set opening hours and overflow during peak hours
Go live and stay in control
See every reservation, question and upsell directly in one dashboard and adjust when needed.
- Receive transcripts for follow-up and guest profiles
- Easily add new actions for specials or events
Everything you need, built-in
Configure your AI host exactly how you want. Reservations, dietary requirements, opening hours—all configurable without technical knowledge.
Forward calls when needed
Special requests or large groups? Your assistant transfers to the maître d' or manager. You decide when personal contact is needed.
Works when you want
Active during busy services, before opening time, or 24/7. Set your schedule so you never miss a reservation.
Knows your business
Add your menu, allergen information and house rules. Guests get immediate answers about vegetarian options, children's menus or dress code.
Automatic WhatsApp and SMS messages
Your assistant automatically sends a WhatsApp with reservation confirmation, directions to your restaurant, or parking information.
Your own intelligent telephone assistant
that never takes a break
Our AI takes all phone calls - from reservations to menu queries - and handles everything directly. So you and your team can focus on what you do best: hospitality at its finest.
Always available
Even when your restaurant is closed or during the busiest moments - your phone is always answered and reservations are recorded immediately.
Immediate answers to frequently asked questions
Is there a vegetarian option? Are you open on Monday? The AI answers all standard questions without your team being disturbed.
Works with your existing systems
Whether you use Lightspeed, Formitable or another reservation system, we ensure seamless integration without hassle.
Intelligent menu information
The AI knows your entire menu including allergens, specials and wine pairings. Perfect for guests who want to know in advance what to expect.
Effortless integration
You don't need to purchase a new telephone exchange. We work with your current telephony and all popular online booking platforms.
Happy guests, happy team
Consistent, friendly phone service creates a professional first impression and gives your team the space to excel in the venue.
Works seamlessly with your favourite
reservation systems
Can't see your reservation system? Let us know, we'll develop a custom integration!
Make your restaurant experience smarter
without complicated processes
Our AI takes over the first line of telephone contact. From reservations to frequently asked questions - everything is handled smoothly whilst you focus on what really matters.
What we do for you
Our intelligent assistants take all phone calls, arrange reservations and answer guest questions - 24 hours a day, so you never miss a potential booking again.
What you'll notice
Besides a calmer working day for your team, you'll see an immediate effect on hospitality and your restaurant's occupancy rate. Less stress, more revenue.
Ready to transform your restaurant?
Join forward-thinking hospitality entrepreneurs who provide exceptional guest service whilst reducing staff workload.
Frequently Asked Questions
Everything you need to know about AI telephony for hospitality
AI telephony uses artificial intelligence to manage phone calls for your restaurant. The system answers calls 24/7, takes reservations, processes orders, answers frequently asked questions and transfers to staff when needed. This improves customer service, increases efficiency and ensures you don't miss out on revenue due to missed calls, whilst your staff can concentrate on guests in the restaurant.
Our AI receptionist can handle a wide range of tasks, including: accepting and managing reservations, processing takeaway and delivery orders, providing information about opening hours, menus and special events, answering questions about allergens and dietary requirements, managing waiting lists during busy periods, and even handling simple complaints. The system continuously learns and can be adapted to the specific needs of your restaurant.
We develop specific integrations with leading reservation systems such as Zenchef, Formitable and TheFork. This allows our AI to retrieve real-time availability information and place new reservations directly in your system. For POS systems such as Lightspeed, Toast and Square, we offer seamless integrations to automatically forward orders to your kitchen system. For systems without direct API, we develop custom integrations specifically tailored to your work processes, so you never have to manually transfer data between different platforms.
Our AI uses the latest speech technology that is virtually indistinguishable from a human voice. The voice can be adapted to your brand and sounds natural and friendly. The system understands different accents, dialects and even incomplete sentences. The AI continuously improves itself by learning from conversations, making speech recognition better and better.
The costs of our AI solution are significantly lower than hiring additional staff for phone management. Restaurants typically see ROI within 1-3 months. The exact savings depend on the volume of calls and current staffing, but restaurants report an average 20-30% cost savings on staff hours. Additionally, 24/7 call answering generates extra revenue from reservations and orders that would otherwise be missed, which can amount to 15-25% more bookings. We offer flexible subscriptions that can be tailored to the size and needs of your restaurant.
The implementation process is designed to cause minimal disruption and usually takes 1-2 weeks. We start with a thorough analysis of your needs and processes. We then configure the system with your menu, opening hours, reservation policy and specific preferences. We integrate with your existing systems and train the AI with restaurant-specific information. Your staff receives comprehensive training and support to use the system optimally. After going live, we provide ongoing support and regular updates to ensure the system continues to meet your changing needs.
In today's labour market with staff shortages in hospitality, our AI solution provides relief by taking over routine tasks. This allows existing staff to focus on guests in the restaurant rather than answering phone calls. The AI works 24/7 without getting ill, taking holidays or being overworked. Restaurant owners report saving an average of 15-20 hours per week on phone handling, equivalent to approximately 0.5 FTE. This time can be spent more efficiently on improving the guest experience on-site and streamlining other operational processes.
Absolutely. Our AI receptionist significantly reduces no-shows by sending automatic reminder texts and phone calls at strategic moments before the reservation. Our data shows that restaurants using our AI telephony experience a 35-45% decrease in no-shows. The AI can also request direct confirmations when reservations are made, and give guests the opportunity to easily cancel or modify, making your table planning more efficient. For cancellations, the system can automatically consult the waiting list to refill tables, resulting in higher occupancy rates and more revenue.
Our AI receptionists create direct revenue growth through multiple channels. Firstly, all incoming calls are answered, even outside opening hours and during peak times, so you don't miss any reservations. Restaurants report an average of 28% more bookings after implementation. Secondly, the AI can proactively upsell by offering additional options such as wine packages, special menus or window tables at a premium. Thirdly, orders are recorded more accurately, leading to fewer errors and waste. Finally, birthdays and preferences of returning guests can be tracked for personalised offers, which increases customer loyalty and average order value.