AI phone assistant for GPs: 24/7 accessible for your patients
Staff shortages, overloaded phone lines and frustrated patients. Our AI assistant takes the pressure off by answering calls 24/7, providing triage support and immediately connecting emergency cases.
Curious? Try it yourself!
Receive a call from our AI assistant.
Sound familiar? The daily challenges
of GP practices
Staff shortages, overloaded phone lines and patients who can't get through. These problems affect both the quality of care and your team's wellbeing.
Patients can't get through
The phone rings constantly, but there simply isn't enough staff to answer everyone. Patients hang up frustrated, call again later, or seek care elsewhere.
Receptionists overwhelmed with routine questions
Questions about opening hours, repeat prescriptions and test results take up valuable time. Time your team would rather spend on patients who truly need help.
Emergencies lost in the rush
During peak times, it's difficult to distinguish urgent situations from routine calls. This can lead to delayed care for patients who need help most urgently.
Staff shortages without solution
New receptionists are almost impossible to find, and the workload on your current team keeps increasing. A situation that's not sustainable long-term.
Your AI phone assistant for GP practices
in just a few steps
You determine the triage protocols, when calls are transferred and which questions the AI answers. Our AI handles the rest, so your team can focus on patient care.
Set up your practice assistant
Add your triage protocols, opening hours and call forwarding rules so patients immediately get the right help.
- Add frequently asked questions about surgery hours, repeat prescriptions and referrals
- Test triage protocols with trial calls before going live
Connect your practice number
Use your existing number and determine when the AI answers, transfers or takes messages.
- Set up emergency lines that always transfer to GP or out-of-hours service
- Define opening hours, breaks and availability per time of day
Live with complete overview
All calls, summaries and appointment requests clearly organised in your dashboard.
- Receive call summaries for patient notes
- Adjust triage protocols and information in real-time
We recommend a bespoke assistant
For GP practices, our engineers often build a tailored solution. Advanced prompt engineering ensures your assistant does exactly what you want, with custom integrations and features suited to the sensitivity of medical information.
Everything you need, built-in
Set up your AI assistant the way you want. Triage protocols, transfer to GP, opening hours—without technical knowledge.
Forward calls when needed
Emergency or complex question? Your assistant connects directly to the GP on duty or out-of-hours service. You determine the triage criteria.
Works when you want
Active outside surgery hours, during busy periods, or 24/7. Set your schedule so patients always get help, even in the evening and at weekends.
Knows your business
Add information about surgery hours, repeat prescriptions and referrals. Patients get immediate answers without waiting.
Automatic WhatsApp and SMS messages
Your assistant automatically sends a WhatsApp with appointment confirmation, practice location, or preparation instructions for the consultation.
Also for other healthcare practices
Our AI phone assistant works just as well for dentists and physiotherapists.
Frequently Asked Questions
Common questions about AI telephony for GP practices
Yes, our AI phone assistant is fully GDPR-compliant and meets all requirements for processing medical data. All calls and data are encrypted and stored within the EU. We work with strict access controls and you determine how long data is retained.
The AI is trained to immediately recognise urgent situations. In emergencies (chest pain, severe bleeding, etc.), the patient is immediately connected to the GP or out-of-hours service. You set the triage criteria and escalation rules yourself.
Yes, the AI can ask basic triage questions based on your protocols. This helps assess urgency and ensures patients reach the right healthcare provider. The AI does not replace medical diagnosis, but supports information gathering.
Our AI can connect with commonly used practice management systems via Zapier or API. Appointment requests and patient data can be automatically forwarded. For direct integration, we offer custom solutions.
The AI speaks fluent English and supports Dutch, German, French, Spanish and more. Ideal for practices with a diverse patient population. Additional languages can be added based on your needs.
Most practices are live within 1-2 days. We help set up triage protocols, opening hours and call forwarding rules. You can test the AI with trial calls before going live.
Patients can always indicate they want to speak to a staff member. You determine how easily this option is available. The AI can transfer calls, schedule callbacks, or leave a message for your team.
The AI handles peak loads without waiting times. Routine questions about opening hours, repeat prescriptions or appointments are handled immediately. Your team only receives calls that truly require human attention.