AI phone assistant for housing associations: Automate repair requests 24/7
Our AI assistants handle phone calls 24/7, so your team can focus on what really matters: comfortable housing and satisfied tenants.
Curious how it works?
Experience it yourself with a free call
Is your housing association overwhelmed by phone calls?
Ready to tackle these challenges? Stop settling for reduced tenant satisfaction and inefficient work processes.
Long telephone queues for tenants?
Despite having dedicated staff for the phone, long queues often form. Tenants can't get through or give up, leading to frustration and repeated attempts that further increase workload.
Losing data due to incomplete repair request notes?
Information is lost during telephone repair requests. Details are sometimes noted incompletely, leading to unclear work orders for maintenance engineers and frustrated tenants.
Is the phone ringing off the hook during emergencies like leaks?
During leaks, heating failures or other emergencies, your team is overloaded. Precisely when quick action is needed, availability is crucial but difficult to guarantee.
Do tenants complain about availability and follow-up?
Long waiting times, not being called back and having to repeatedly explain situations creates dissatisfied tenants, which damages your association's reputation.
Your AI service desk for housing associations
in three steps
You determine which questions the assistant asks and when calls are transferred. We ensure tenants are helped quickly, even outside office hours.
Set up intake questions and scenarios
Together we prepare the questions you ask tenants about repairs, complaints or general service requests.
- Add checklists for leaks, boiler breakdowns and repairs
- Test conversations with common tenant questions
Connect telephony and call routing
Use your existing repairs line and determine when the AI answers or transfers directly to a staff member.
- Set up routes for emergency reports or out-of-hours services
- Schedule opening hours and overflow for busy periods
Launch and optimise
See all reports and queries in your dashboard and quickly adjust the intake as situations change.
- Receive transcripts for follow-up and reporting
- Expand knowledge when new projects or regulations come into play
Everything you need, built-in
Configure your AI service desk the way you want. Repair requests, call transfers, opening hours—all without technical knowledge.
Forward calls when needed
Emergency or complex complaint? Your assistant connects directly to the housing officer or technical service. Tenants don't have to wait.
Works when you want
Active outside office hours, at weekends, or 24/7. Set your schedule so tenants are always helped, even with overnight leaks.
Knows your business
Add tenant info, maintenance procedures and contact details. Tenants get immediate answers about rent increases, repairs or waiting lists.
Automatic WhatsApp and SMS messages
Your assistant automatically sends a WhatsApp with confirmation of the report, expected arrival time of the engineer, or link to the tenant portal.
Your own smart phone assistant
that never takes a break
Our AI works seamlessly with your existing systems and handles calls, repair requests and tenant queries with the professionalism you're used to from your best staff members.
Always available
No more missed calls, even during lunch or outside office hours - our AI is always ready for your tenants, at any time of day.
Smart repair scheduling
Repair requests are automatically scheduled, prioritised and forwarded to the right maintenance teams or external partners.
Integration with your systems
Easily connect with your current ERP system, core systems or letting portal - we ensure seamless integration without hassle.
Up-to-date information
The AI provides tenants with immediate telephone information about frequently asked questions such as opening hours, ongoing projects and procedures, without them having to wait.
Works with your telephony
No new phone system needed - our solution works with your current setup, whether you use landlines or a central number.
More focus for your team
Your team can finally focus on what they do best: providing personal help with complex tenant issues and ensuring good housing.
Make your service delivery smarter
without complicated processes
Let our AI handle the first line of communication - from answering frequently asked questions to registering repair requests and transferring urgent matters.
What we do for you
Our smart assistants handle your phone calls, ensure repair requests end up where they belong and keep your tenants satisfied - 24 hours a day.
What you will notice
Besides a calmer working day for your team, you'll see immediate positive effects on your service delivery, tenant satisfaction and operational efficiency.
Ready for housing that goes further?
Join innovative housing associations that are elevating tenant communication to the next level whilst relieving their teams.
Useful information
Everything you want to know about our AI solutions for housing associations
Privacy is our top priority. Our platform fully complies with UK GDPR legislation, with strong encryption and secure data storage. We only work with the data you need for good service delivery and make clear agreements about ownership and use of tenant data.
Urgent situations automatically receive the highest priority in our system. You determine which reports are considered urgent, after which our AI recognises them and follows the correct protocol - from direct notifications to your maintenance team to engaging external parties. In emergencies, we always offer tenants the option to be transferred directly.
Absolutely! We develop specific integrations for each system that housing associations use, including popular housing management systems and CRM platforms. If your software has an API or other integration options, we'll ensure seamless integration to optimise your workflows without extra administration.
Our solution supports multiple languages, including English, Polish, Romanian, Arabic and other commonly spoken languages amongst tenants. This is ideal for associations in diverse urban areas where multiple languages are spoken. We can adapt the languages to the specific needs of your tenant population.
We can usually be operational within 2-3 working days. After a brief conversation about your specific needs, we handle the installation, integrate with your existing systems and train the AI specifically for your housing portfolio and common tenant queries. Our implementation teams are ready to guide you through the entire process.
We respect tenants' wishes to speak with a human. You can set how easily this option is available. The AI can seamlessly transfer calls, manage queues, and schedule callback requests for when your housing officers are available. We design the experience exactly as you want it.