25+ hours saved per week
Efficiency and excellence
in patient communication
As a leading practice in Rotterdam, Fraai Tandartsen faced an increasing volume of phone calls and emails. The challenge was clear: how do we maintain our high service standards and personal approach without overburdening the team with repetitive tasks?
Client
Fraai Tandartsen
Industry
Dentistry
Services
AI Phone Assistant, Automated AI Email System
The solution: Eva, the AI phone assistant
To ease the pressure of incoming calls, we developed Eva. This AI phone assistant for dentists is fully trained on the specific treatments and processes of Fraai Tandartsen.
- —Appointment management: Eva schedules and cancels appointments, and answers frequently asked questions.
- —Patient communication: Handles general enquiries and contact requests efficiently.
- —Team relief: Automates a large portion of incoming calls, which the team immediately noticed in their daily workload.
Intelligent and automated AI email system
In addition to phone calls, we also tackled the email flow. We implemented a system that transformed Fraai Tandartsen's inbox from a reactive task into a proactive, automated process.
- —Automatic triage: The system categorises and prioritises incoming emails based on content and urgency.
- —Smart responses: Common non-medical questions are answered automatically, eliminating the need for manual, repetitive responses.
- —Focus on care: The team no longer needs to work through an overflowing inbox and can focus directly on the content of the Electronic Patient Record (EPR).
- —Own LLM & Hosting: For maximum data security, we set up and hosted a dedicated, local LLM model for Fraai Tandartsen. This guarantees that all patient data remains securely within the EU and complies with the strictest GDPR requirements.
What Eva can do
The AI phone assistant is fully aligned with Fraai Tandartsen's working methods.
Schedule appointments
New appointments, rescheduling and cancellations—Eva handles it all directly.
Answer FAQs
Questions about treatments, fees and opening hours are answered directly.
Smart call routing
Urgent or complex enquiries are transferred directly to the appropriate practitioner.
24/7 availability
Patients are assisted professionally even outside opening hours.
GDPR-compliant
All patient data is processed securely in accordance with strict GDPR guidelines.
No waiting times
Patients are helped immediately—no queue, no engaged tone, always a friendly word.
Continuous optimisation and growth
Our collaboration doesn't end at launch. We remain closely involved with Fraai Tandartsen to monitor and further fine-tune the systems.
Growing together
Our solutions scale with the practice.
Ongoing support
Continuous support for optimal performance.
An AI assistant for your practice too?
Discover how our solution works specifically for dental practices and what it can deliver for your team.
